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Terms of Service | Privacy Policy | Cookie Policy

Cancellation and Refund Policy | Sound Healing Participant Disclaimer

Terms of Service

This website is operated by Georgina Rennie trading as Maii. Throughout the site, the terms “we”, “us” and “our” refer to Maii. Maii offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing a service, workshop or event from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Wix. They provide us with the online platform that allows us to sell our products and services to you.

Online Store

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.

Accuracy, Completeness and Timliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices

Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy. We have made every effort to display as accurately the description of our products and services that appear at the store. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Maii, our employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Maii and our parent, subsidiaries, affiliates, partners, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service, any separate agreements whereby we provide you Services and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with, the laws of England. Each Party irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Agreement or its subject matter or formation.

Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Changes To Terms Of Service

Questions about the Terms of Service should be sent to us at info@maii.uk

Last Updated: July 2nd, 2024

END OF TERMS OF USE

Sound Healing Participant Disclaimer

By attending any Sound Healing Session, you acknowledge and agree to the following terms and conditions:

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  • You are voluntarily participating in this session and understand that it involves the use of sound and vibration, which may cause physical or emotional discomfort.

 

  • You are aware that sound healing is not a substitute for medical treatment and does not diagnose, treat, or cure any physical or mental illness.

 

  • You take full responsibility for your physical and emotional well-being during the session and release the organiser, facilitator, and venue from any liability for any injury, harm, or damage that may occur as a result of your participation.

 

  • You agree that you are not suffering from any of the conditions listed or have written consent from a healthcare professional stating that you are able to attend sound healing sessions. Conditions: Epilepsy, history of seizures or any condition that could be triggered by sound, a pacemaker, first trimester of pregnancy and third trimester of pregnancy, diabetes, blood pressure conditions.

 

  • You agree to disclose any pre-existing medical conditions or disabilities that may be affected by the use of sound and vibration, in advance and to inform the facilitator immediately if you experience any discomfort during the session.

 

  • You understand that the session may include the use of photographic or audio/video recording equipment and that your image or voice may be captured and used for promotional purposes.

By attending any Sound Healing Session, you acknowledge that you have read and agreed to these terms and conditions and are participating at your own risk.

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If you have any questions or concerns about anything listed in this form, please get in touch via info@maii.uk

Cancellation and Refund Policy

We understand that circumstances may arise that require you to cancel or reschedule your appointment. We value your time and the time of our practitioners, and in order to maintain efficient scheduling and provide the best possible service to all of our clients, we have implemented the following cancellation and refund policy

Cancellation Notice for Appointments

We kindly request that you provide at least 48 hours' notice if you need to cancel or reschedule your booking.
Cancellations or rescheduling requests made within 48 hours of the scheduled booking will be considered late cancellations.

Non-Refundable Events

Please note that events and workshops, are non-refundable, which also means they are non-transferable. This policy will be strictly adhered to due to the nature and requirements of these specific events.
For these non-refundable events, cancellation at any time after booking will result in the forfeiture of the payment made, without eligibility for a refund or credit. 

Late Cancellations

Late cancellations will not receive a refund of their booking.
The late cancellation compensates our practitioners for the time and resources allocated for your booked space and the missed opportunity to offer the space to another client.

Late Arrival

Participants who arrive late, in which case the doors have been closed, will be treated as a no-show, as late arrivals disrupt the serenity and flow of the session.
Late arrivals will therefore not receive a refund of their booking.
Late arrivals for private sessions or private events will end as originally scheduled and no refund will be issued for the missed portion of the session. If we have not received any communication from you 15 minutes after your booking start time, your booking will be canceled and no refund will be issued.

No-Show Policy

If you fail to attend your scheduled booking without prior notice or communication, it will be considered a no-show.
No-shows will not receive a refund.

Payment

In the event of a late arrival or a no-show, the fee paid at the time of booking will be retained.
Refunds or credits will not be issued for late cancellations, late arrivals, no-shows, or unused sessions.
This policy is in place to compensate for the time and resources allocated for your booked space and to respect the commitment of our practitioners and other clients.

Provider Cancellation Rights

At our sole discretion, we reserve the right to cancel a scheduled session, class, appointment, or event.
In the event that we must cancel, we will notify you as soon as possible and provide the following options:
- A full refund of any fees paid.
- The opportunity to transfer the booking to an equivalent session, class, appointment, or event at a later date, subject to availability. 

We appreciate your understanding and cooperation with our policies. By booking a service with us, you acknowledge and agree to the terms outlined above. Our goal is to deliver exceptional service while respecting the time and commitment of our practitioner. If you have any questions, please don't hesitate to contact us.

Cookie Policy

This Cookie Policy explains how Georgina Rennie trading as Maii ("Company,' "we " "us " and "our") uses cookies and similar technologies to recognize you when you visit our website at https://www.maii.uk/ ("Website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them. In some cases we may use cookies to collect personal information or that becomes personal information if we combine it with other information.

What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies set by the website owner (in this case, Georgie Rennie trading as Maii) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why Do We Use Cookies?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising analytics and other purposes. This is described in more detail below.

How Can I Control Cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services. The Cookie Consent Manager can be found in the notification banner on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.


The specific types of first- and third-party cookies served through our Website and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

Essential cookies:
 

Cookie key: ssr-caching

Domain: www.maii.uk

Path: /

Cookie type: First-party

Expiration: 12 seconds

Description: Indicates how a site was rendered

 

Cookie key: XSRF-TOKEN

Domain: www.maii.uk

Path: /

Cookie type: First-party

Expiration: Session

Description: This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks.

 

Cookie key: hs

Domain: www.maii.uk

Path: /

Cookie type: First-party

Expiration: Session

Description: Used for security reasons

 

Cookie key: XSRF-TOKEN

Domain: .ecom.wixapps.net

Path: /

Cookie type: Third-party

Expiration: Session

Description: This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks

Targeting cookies:


Cookie key: svSession

Domain: .www.maii.uk

Path: /

Cookie type: First-party

Expiration: 1 year 1 month

Description: Identifies unique visitors and tracks a visitor’s sessions on a site

How Can I Control Cookies On My Browser?

As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information. In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit: Digital Advertising Alliance, Digital Advertising Alliance of Canada, European Interactive Digital Advertising Alliance

What about other tracking technologies?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do You Use Flash Cookies Or Local Shared Objects?

Websites may also use so-called "Flash Cookies" (also known as Local Shared Objects or "LSOs") to, among other things, collect and store information about your use of our services, fraud prevention, and for other site operations. If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and Iater) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do You Serve Targeted Advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. in. They may also employ technology that is used to measure the effectiveness of advertisements. They can accomplish this by using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.

How Often Will You Update This Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons.
Please therefore revisit this Cookie Policy regularly to stay informed about our use of
cookies and related technologies.

Where Can I Get Further Information?

If you have any questions about our use of cookies or other technologies, please
contact us at: info@maii.uk

Last Updated: July 2nd, 2024

Privacy Policy

Who Are We?

For the purposes of data protection law, the “controller” is Georgina Rennie, a sole trader registered in England and Wales, address 114a Lordship Road, London, N16 0QP United Kingdom (from now on referred to as “Maii”, “Maii UK” or as “we” and related words such as “us” and “our”). As controllers, we are responsible for and control the processing of your personal data. 

If you would like to contact us about this notice, including if you wish to receive further information about any aspect of it, our details are as follows:
E-mail: info@maii.uk 

Post:114a Lordship Road, London, N16 0QP United Kingdom

What Information Do We Collect From You?

In the course of our business, which is the sale of in person and online workshops, events and appointments, we collect the following personal data when you provide it to us:

  • personal details, such as

    • name and title

    • username

    • gender

    • date of birth

  • contact data, such as

    • delivery address

    • billing address

    • e-mail address

    • telephone and mobile number(s)

  • image data, namely

    • Photographs (if we are taking pictures during an event and you have not objected to us doing so)

  • biographical data from job applications and CVs, such as

    • institutions attended

    • academic and other results gained

    • employment history

    • any other personal information you provide

  • payment card details

  • transaction data, such as

    • details about payments to and from you

    • details of products and services you have purchased from us

  • technical data, such as

    • internet protocol (IP) address

    • your login data, browser type and version

    • time-zone setting and location

    • browser plug-in types and versions

    • operating system and platform and other technology on the devices you use to access our website

  • profile data, such as

    • username and password

    • orders made by you

    • your preferences

    • feedback and survey responses

  • usage data, such as

    • information about how you use our website, products and services
      marketing data, such as

    • your preferences in receiving marketing and communications.

We do not knowingly collect “special category” personal data. This is a special type of sensitive data to which more stringent processing conditions apply and comprises data concerning your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation, and genetic data and/or biometric data.

We also do not collect information about criminal convictions or offences.

How Do We Collect Personal Data?

We obtain personal data from sources as follows:

  • directly from you when you interact with us, for example when you

    • create an account

    • buy our products at a workshop event or online

    • sign up to our mailing lists

    • request information

    • write to us

    • phone our customer services team (since your call may be recorded for training, fraud prevention and investigation purposes)

    • enter a competition

    • take part in a survey

    • give us feedback or post comments or reviews

    • apply for a job or send a CV

  • from customers, if you provide your details with an order or a wish list: if you are providing another person’s details, please ensure you have that person’s explicit consent to do so

  • from automated technologies such as cookies and tags when you use our website – for more information, please see our cookies notice to find out more

How Do We Use Your Personal Data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • to allow you to register an account

  • to perform a contract we are about to enter into or have entered into with you

  • if it is necessary for our legitimate interests (or those of a third party) and these are not overridden by your own rights and interests

  • where we need to comply with a legal or regulatory obligation.

Lawful processing

To process personal data, we must have a lawful reason (sometimes called a lawful basis). We always ensure that this is the case, and we set out our lawful bases below – but please note that more than one may apply at any given time: for example, if we inform you of changes to our privacy notice, we may process your personal data on the ground of complying with the law and on the ground of legitimate interests.

We will use your personal data only for the purposes for which we collected it unless we fairly consider that we need it for another reason that is compatible with the original purpose.

Please contact us if you would like more information on this, and on situations in which more than one lawful basis applies.

Contractual Necessity

If you are our customer or applying for a job, we will process your personal data for the following purposes, on the legal basis that it is necessary for us to provide our products and services to you:

  • to enable us to carry out our services

  • to identify you

  • to respond to your inquiries

  • to allow you to register an account or set up a wish list

  • to the extent necessary to provide you with the information you have requested about our products and services before you decide to purchase them

  • to provide our products and services, including enabling them to be delivered to you and contacting you about your order (for example, regarding availability)

  • to carry out billing and administration activities, including refunds and credits

  • to evaluate your job application and take any next steps, and to evaluate your suitability for roles where you have asked to be considered for future opportunities.

Of course, you are not obliged to provide us with any of this information, but if you choose not to, we may be unable to provide the product or service that you have requested.

Legitimate Interests

We process your personal information for our legitimate business purposes, which include the following:

  • to conduct and manage our business

  • to identify suspicious purchasing activity (for example, where a card has been used for high-volume and/or high-value purchases or where cardholder and delivery addresses differ) – however, we do not make automated decisions based on such profiling

  • to ensure our website and systems are secure (for example, by conducting security penetration tests on our website to ensure our security tools are effective)

  • to personalise your web experience – for example, by tailoring our products and offers to you

  • to allow you to review a product you have purchased

  • to analyse, improve and update our services for the benefit of our customers

  • to deal with complaints

  • where you have purchased from us, to let you know about our products, services, promotions or events that we consider may be of interest to you (and which may be tailored to your interests as construed from your purchase history).

We do this only where you have provided us with a preferred means of contact for this purpose. We carry out this processing on the legal basis that we have a legitimate interest in marketing our products and services, and only to the extent that we are permitted to do so by applicable direct marketing laws.

You can opt out of receiving this information by unsubscribing from our emails, or by contacting us as set out in Section 1 above.

Whenever we process your personal data for these purposes, we ensure that your interests, rights and freedoms are carefully considered.

Compliance with laws

We may process your personal data to comply with applicable laws (for example, if we are required to cooperate with an investigation under a court order).

Consent

If you have never purchased from us or have not purchased from us for a long time, but have given us your explicit consent to hear from us about our products, services, promotions or events that we consider may be of interest to you, we will contact you by post or email (according to the contact preference you have provided). You have the right to withdraw consent to marketing at any time.

Do We Share Your Personal Data?

We understand the importance of your privacy and are committed to safeguarding your personal data. We only share your personal data under the following circumstances:

  1. With Your Consent: We will share your personal data with third parties if you have provided explicit consent for us to do so.

  2. Service Providers: We may share your personal data with trusted service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, reviews (Trustpilot), customer service, and marketing assistance. These service providers are bound by contractual obligations to keep your information confidential and to use it only for the purposes for which we disclose it to them.

  3. Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal data may be transferred or shared as part of the transaction. We will notify you of any such change in ownership or transfer of assets.

  4. Legal Obligations: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  5. Protection of Rights: We may disclose your personal data when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes without your explicit consent.

Do You Have To Provide Personal Data and Why?

To form a contract with you, we will need some or all of the personal data described above so that we can perform that contract or the steps that lead up to it: this is set out above in this notice. If we do not receive the data, the contract cannot be performed.If you sign up for our mailing list, you will have to provide certain personal data. Of course, you may decide to stop receiving our mailings at any time.

How Long Will Your Data Be Stored For?

We carefully consider the personal data that we store, and we will not keep your information in a form that identifies you for longer than is necessary for the purposes set out in this notice or as required by applicable law. In some instances, we are required to hold data for minimum periods: for example, UK tax law currently specifies six years for retention of some of your personal data.

Where Is Your Personal Data Stored?

Your personal data is primarily stored on secure servers, including those provided by our trusted service provider, Google Drive. We take the security and privacy of your personal data very seriously and implement stringent measures to protect it, regardless of where it is stored.

To ensure your data is protected, we have put in place the following safeguards:

  • Adequate Protection: We ensure that any data transferred outside the United Kingdom and European Economic Area (EEA) is covered by appropriate safeguards that provide an adequate level of protection as required by UK and European data protection laws.

  • Standard Contractual Clauses: We use standard contractual clauses approved by the European Commission for data transfers to the United States, ensuring your data receives a high level of protection.

  • Data Processing Agreements: We have comprehensive data processing agreements with our service providers, including Google, to ensure they handle your data in compliance with our strict data protection standards.

  • Security Measures: We employ a variety of technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. This includes encryption, access controls, and regular security audits.

By using our services, you consent to the transfer, storage, and processing of your personal data in the United States as described above. We will take all necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy.

How Do We Keep Your Personal Data Secure?

We security measures in place designed to prevent data loss, preserve data integrity, and regulate access to the data. Only authorised employees and third parties processing data on our behalf have access to your personal data.

All employees and sub-contractors who have access to your personal data are required to adhere to the Privacy Notice.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We take all reasonable steps to keep your data safe and secure and to ensure the data is accessed only by those who have a legitimate interest in doing so. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us. Any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Please contact us using the details in Section 1 of this notice if you would like more information about this.

10. Your information rights

We draw your attention to the following rights under data protection law:

  1. right to be informed about the collection and use of your personal data

  2. right of access to your personal data, and the right to request a copy of the information that we hold about you and supplementary details about that information – you will be asked to provide proof of your identity and residential address, and we may ask you to provide further details to assist us in the provision of such information right to have inaccurate personal data that we process about you rectified – we want to ensure that the personal information that we process and retain about you is accurate, so please do remember to tell us about any changes, for example, if you have moved house or changed your contact details. It is your responsibility to ensure you submit true, accurate, and complete information to us; please also update us in the event this information changes.

  3. right of erasure – in certain circumstances you have the right to have personal data that we process about you blocked, erased or destroyed

  4. the right to object to, or restrict:

  • processing of personal data concerning you for direct marketing

  • decisions being taken by automated means which produce legal effects concerning you or that similarly significantly affect you

  • in certain other situations, to our continued processing of your personal data

  • the right of portability of your data in certain circumstances.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Please contact us using the details in section 1 of this notice if you would like to exercise any of these rights or know more about them.

These rights are subject to certain limitations that exist in law. Further information about your information rights is available on the ICO’s website: https://ico.org.uk/.

Cookies

Our website uses cookies and other tracking technologies, including Facebook Pixels, to collect information about your browsing behaviour. Cookies are small data files stored on your device that help us recognize repeat visitors, facilitate site navigation, and measure the effectiveness of our campaigns. You can manage your cookie preferences through your browser setting.  For more information on which cookies we use and how we use them, please see our cookie policy.

Meta Pixels

We use Meta Pixels on our website to collect information about your browsing activities. This includes data such as the pages you visit, the actions you take on our site (like making a purchase or signing up for our newsletter), and other similar information.

Purpose of Data Collection:

The data collected through Meta Pixels is used to improve our website and our marketing efforts. Specifically, we use this information to:

  • Understand how users interact with our website

  • Optimize our advertising campaigns

  • Measure the effectiveness of our advertisements

  • Create targeted advertisements based on your interests and behavior

Data Sharing:

We may share the data collected via Meta Pixels with Meta and its partners. This data sharing allows us to use Meta’s advertising and analytics tools to enhance our marketing efforts and provide you with more relevant advertisements. Meta's use of this data is governed by Meta's Data Policy.

User Choices and Opt-out options:

You have choices regarding the collection and use of your data. You can opt-out of Meta's interest-based advertising by adjusting your ad preferences on Meta. Additionally, you can use tools such as the Digital Advertising Alliance’s WebChoices Tool to manage your preferences. To disable Meta Pixels and other tracking technologies, you can adjust your browser settings or use browser extensions designed to block tracking.

Meta Data Security:

We take appropriate security measures to protect the data collected through Meta Pixels. While no method of transmission over the internet or electronic storage is 100% secure, we strive to use commercially acceptable means to safeguard your information.

Changes To This Privacy Notice

We may change this notice from time to time. You should check this notice on our website occasionally, to ensure you are aware of the most recent version. 

Children Aged 13 And Under

The Company recognizes the special obligation to protect personally identifiable information obtained from children aged 13 and under. As such, if you are 13 years old or younger, the company requests that you not submit any personal information to the site or to the company. If the Company discovers that a child age 13 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from our records.

The Company nonetheless encourages parents to go online with their children. Here are a few tips to help make a child’s online experience safer:

  1. Teach children never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.

  2. Know the sites your children are visiting and which sites are appropriate.

  3. Look for Website privacy policies. Know how your child’s information is treated.

  4. Check out the FTC’s site for more tips on protecting children's privacy online

Malware, Spyware, Viruses

Neither the Company nor the Site knowingly permits the use of malware, spyware, viruses, and/or other similar types of software.

Links To External Sites

The Company is not responsible for the content or practices of third-party websites that may be linked to the Site. The Company is also not responsible for any information that you might share with such linked websites. Before disclosing any information, you should refer to each website’s respective privacy policy and practices.

Bulletin Boards and Chat Areas

Guests of the Site are solely responsible for the content of messages they post on the Company’s forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information (e.g., user name, e-mail address, phone number) on the bulletin boards or in the chat areas, that information can be collected and used by others and may result in unsolicited messages from other people. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features.

Choice/Opt-Out: The Site may provide you the opportunity to opt-in to receive communications from us at the point where we request information about you. You can always remove your name from any e-mail list to discontinue any such future communications. To ensure immediate removal from any list, please follow the specific instructions set forth within the communications you receive from the Company which you no longer wish to receive. If you are unsuccessful in completing the instructions specified in any such communication, please e-mail us at info@maii.uk, including a copy of the undesired email attached to the request, and state you wish to be removed from the mailing list.

Contact Information: Complaints And Concerns

If you have any complaints or concerns about the Company or this privacy statement, please contact Via email: info@maii.uk or Via mail: 114a Lordship Road, London, N16 0QP United Kingdom

Information provided by you via general e-mail inquiries to the Company such as your e-mail address is used only to respond to your inquiries in the ordinary course of business and is never shared with third parties.

Your Acceptance Of These Terms

By using the Site, you accept the policies and restrictions set forth in this Online Privacy Policy. If you do not agree to this policy, please do not use the Site. This Online Privacy Policy may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Online Privacy Policy to which you are bound.

Last Updated: July 2nd, 2024

END OF PRIVACY NOTICE

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